Privacy Policy for Your Protection and Trust
Effective Date: October 2025
Last Updated: October 2025
Zulavo.co.za (“Zulavo”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our online store.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
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Create an account, place an order, or subscribe to our newsletter.
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Contact us via WhatsApp, email, or our online contact forms.
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Enter competitions, participate in promotions, or leave product reviews.
The information we may collect includes:
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Full name
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Email address
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Phone number / WhatsApp number
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Billing and shipping address
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Payment information (processed securely via YOCO or PayFast)
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Device information, browser type, and usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders.
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Communicate order updates, tracking, or support.
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Send promotional offers, discounts, or new-product alerts (only if you’ve opted in).
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Improve our website experience and product offerings.
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Comply with legal obligations and prevent fraud.
We will not collect, use, or share your personal information for any purpose other than those disclosed above, unless you consent or POPIA otherwise permits it.
3. Sharing of Personal Information
We may share your information only when necessary with:
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Courier partners (for delivery and tracking)
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Payment processors (for secure transactions)
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Marketing platforms (only if you have opted in)
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Legal authorities when required by law
Each third-party partner is POPIA-compliant and uses your data only for the purpose of providing the agreed service.
4. Data Protection & Security
We implement reasonable technical and organisational measures to protect your data, including:
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Secure SSL-encrypted connections (https://zulavo.co.za)
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Encrypted payment processing through trusted providers
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Restricted internal access to customer information
While we take all precautions, no online system is 100 % secure. You use our site and services at your own risk.
5. Your Rights Under POPIA
You have the right to:
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Access and request a copy of your personal information.
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Correct or update inaccurate or incomplete data.
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Request deletion of your data (where legally permissible).
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Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at hello.zulavo@gmail.com.
6. Cookies and Tracking
We use cookies and analytics tools (such as Google Analytics, Meta Pixel, and Shopify Analytics) to enhance user experience and understand how visitors interact with our site.
You may manage or delete cookies through your browser settings, but some features of the website may not function correctly if you disable them.
7. Retention of Information
We keep your personal information only for as long as necessary to:
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Provide services you’ve requested, and
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Comply with accounting, legal, or tax obligations.
When no longer required, your data is securely deleted or anonymised.
8. International Transfers
Your data may be processed by third-party service providers outside South Africa. We ensure these providers maintain data-protection standards that meet or exceed POPIA requirements.
9. Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page with the updated “Effective Date.” Continued use of our website means you accept any such changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your information, please contact us:
Zulavo (Pty) Ltd
📧 Email: hello.zulavo@gmail.com
🌐 Website: https://zulavo.co.za
📍 Location: South Africa